General FAQ's
Can I change my appointment?
Of course, you can change your appointment! I understand that things do crop up which may mean having to reschedule/ cancel the appointment you booked. For that reason, I have kept my cancellation policy as flexible as possible, and I allow cancellation/ reschedule up until 2 hours before the appointment. Most clinics have a 48/24 hour cancellation policy, so I am offering a very competitive level of flexibility to my clients by comparison. I charge the full fee for booking changes made later than 2 hours before the session because it leaves insufficient time to book another client into the slot, resulting in loss of earnings.
Cancellation policy:
Cancellation/ reschedule: Up until 2 hours before the session, incur no fee.
Cancellation/ reschedule/ no-show: 2 hours or less before the session will incur the full appointment fee.
Is there parking available for the appointment?
Parking restrictions on Fladgate Road are 10 am-4 pm Monday to Friday. If your appointment falls within that timeframe and you plan to drive to the session, please get in touch with me on the day of your appointment with your car registration number to arrange a parking permit for you during your appointment.
Can I use my health insurance to pay for the session?
I am registered with AXA, WPA and Bupa and can direct invoice these providers. Please note however, that AXA and BUPA do not cover the standard length session fees and so there are shorter sessions allocated for these clients. WPA does cover the standard fees and so can have standard length sessions. There are specific sections on the online booking page so please be sure to select from the one for your insurer so that the correct costs and duration can be applied to your appointment.
I have an excess on my insurance policy, what does this mean?
An excess on your policy is the amount your insurance company wants you to pay out of pocket towards your treatment. At my clinic you will need to pay at each session you attend until the value of your excess is reached. The insurer can be direct invoiced thereafter if you are using WPA, AXA or Bupa. There is no exceptions to this policy at my clinic - if you have an excess you will need to declare it and to expect to be charged at each session until it is paid - I would direct invoice the insurer once the excess is covered.
Of course, you can change your appointment! I understand that things do crop up which may mean having to reschedule/ cancel the appointment you booked. For that reason, I have kept my cancellation policy as flexible as possible, and I allow cancellation/ reschedule up until 2 hours before the appointment. Most clinics have a 48/24 hour cancellation policy, so I am offering a very competitive level of flexibility to my clients by comparison. I charge the full fee for booking changes made later than 2 hours before the session because it leaves insufficient time to book another client into the slot, resulting in loss of earnings.
Cancellation policy:
Cancellation/ reschedule: Up until 2 hours before the session, incur no fee.
Cancellation/ reschedule/ no-show: 2 hours or less before the session will incur the full appointment fee.
Is there parking available for the appointment?
Parking restrictions on Fladgate Road are 10 am-4 pm Monday to Friday. If your appointment falls within that timeframe and you plan to drive to the session, please get in touch with me on the day of your appointment with your car registration number to arrange a parking permit for you during your appointment.
Can I use my health insurance to pay for the session?
I am registered with AXA, WPA and Bupa and can direct invoice these providers. Please note however, that AXA and BUPA do not cover the standard length session fees and so there are shorter sessions allocated for these clients. WPA does cover the standard fees and so can have standard length sessions. There are specific sections on the online booking page so please be sure to select from the one for your insurer so that the correct costs and duration can be applied to your appointment.
I have an excess on my insurance policy, what does this mean?
An excess on your policy is the amount your insurance company wants you to pay out of pocket towards your treatment. At my clinic you will need to pay at each session you attend until the value of your excess is reached. The insurer can be direct invoiced thereafter if you are using WPA, AXA or Bupa. There is no exceptions to this policy at my clinic - if you have an excess you will need to declare it and to expect to be charged at each session until it is paid - I would direct invoice the insurer once the excess is covered.
Mummy MOT FAQ's
Can I bring my baby to the appointment?
You can bring your baby. However, I do not recommend it. The Mummy MOT assessment is very comprehensive. You will need to be able to focus during the session, which can be incredibly challenging to do if you are simultaneously caring for a baby/ toddler. Furthermore, the abdominal and pelvic floor check can be near impossible to perform if the baby needs you to hold them, and this might mean that we can't complete some parts of the assessment on the day. So my advice is that you pick a day that someone can look after the baby for you, and attend alone to focus on yourself and your recovery for that hour.
When should I have my Mummy MOT ®?
Anytime from 6-weeks postnatal onward. I do not recommend coming before six weeks postpartum because your body is still in rapid healing mode and needs some recovery time before we start assessing and exercising.
What should I wear to the appointment?
I would recommend clothing that is comfortable and easy to move in. T-shirt and comfortable leggings/ tracksuit bottoms/ shorts tend to work well.
I will be looking at how your tummy responds to specific standing movements and what your hips, knees and feet are doing during those same movements. So I would advise against dresses and dungarees.
I am nervous about the pelvic floor check - can I opt-out of this?
Yes, of course! The top priority is that you are comfortable. Although a pelvic floor internal assessment gives a lot of helpful information, there is still plenty I can tell about your pelvic floor function without doing an internal check. At any point, you can change your mind about this, either to have it or not to have it. Your wishes will always be respected, and there will be no pressure to change your mind. It's good to know that if you don't feel up to having it on the day but then want to have a pelvic floor check-in a later session, then this is no problem to arrange.
I would also mention that a physio pelvic floor check is not painful, there is no speculum or instruments used, and a natural lubricant is used during the exam to make sure it's comfortable for you. In addition, the internal check will screen for pelvic organ prolapse, any issues with perineal scar tissue and establish the strength, coordination, flexibility, and endurance of the pelvic floor muscles.
I had a C-section, do I need a pelvic floor check?
I do recommend it if you feel comfortable having an internal pelvic floor check. Although birthing via C-section is less traumatic to the pelvic floor, this muscle group is affected by pregnancy and believe-it-or-not the pelvic floor tone and function can be impacted by your C-section scar.
I’m currently on me period, Can I have an internal pelvic floor check?
Whilst having your period it is not a good time to have an internal pelvic floor check. In this case I would recommend either postponing the appointment for a week so that you can attend once you finish menstruating OR you can attend as planned and do most of the assessment, but schedule a follow up session to do the pelvic floor check. (please remember to give at least 2 hours notice before the session if you decide to postpone your appointment)
You can bring your baby. However, I do not recommend it. The Mummy MOT assessment is very comprehensive. You will need to be able to focus during the session, which can be incredibly challenging to do if you are simultaneously caring for a baby/ toddler. Furthermore, the abdominal and pelvic floor check can be near impossible to perform if the baby needs you to hold them, and this might mean that we can't complete some parts of the assessment on the day. So my advice is that you pick a day that someone can look after the baby for you, and attend alone to focus on yourself and your recovery for that hour.
When should I have my Mummy MOT ®?
Anytime from 6-weeks postnatal onward. I do not recommend coming before six weeks postpartum because your body is still in rapid healing mode and needs some recovery time before we start assessing and exercising.
What should I wear to the appointment?
I would recommend clothing that is comfortable and easy to move in. T-shirt and comfortable leggings/ tracksuit bottoms/ shorts tend to work well.
I will be looking at how your tummy responds to specific standing movements and what your hips, knees and feet are doing during those same movements. So I would advise against dresses and dungarees.
I am nervous about the pelvic floor check - can I opt-out of this?
Yes, of course! The top priority is that you are comfortable. Although a pelvic floor internal assessment gives a lot of helpful information, there is still plenty I can tell about your pelvic floor function without doing an internal check. At any point, you can change your mind about this, either to have it or not to have it. Your wishes will always be respected, and there will be no pressure to change your mind. It's good to know that if you don't feel up to having it on the day but then want to have a pelvic floor check-in a later session, then this is no problem to arrange.
I would also mention that a physio pelvic floor check is not painful, there is no speculum or instruments used, and a natural lubricant is used during the exam to make sure it's comfortable for you. In addition, the internal check will screen for pelvic organ prolapse, any issues with perineal scar tissue and establish the strength, coordination, flexibility, and endurance of the pelvic floor muscles.
I had a C-section, do I need a pelvic floor check?
I do recommend it if you feel comfortable having an internal pelvic floor check. Although birthing via C-section is less traumatic to the pelvic floor, this muscle group is affected by pregnancy and believe-it-or-not the pelvic floor tone and function can be impacted by your C-section scar.
I’m currently on me period, Can I have an internal pelvic floor check?
Whilst having your period it is not a good time to have an internal pelvic floor check. In this case I would recommend either postponing the appointment for a week so that you can attend once you finish menstruating OR you can attend as planned and do most of the assessment, but schedule a follow up session to do the pelvic floor check. (please remember to give at least 2 hours notice before the session if you decide to postpone your appointment)